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Permanent Workforce Management – Q&A

In the article below we asked our director, Simon Woodhouse, some questions about his experience in implementing and managing Permanent Workforce Managed Solutions.

This should help you to understand what is involved when it comes to implementing a solution for your own workforce.

Which sectors have you implemented Permanent Workforce Solutions into?

I have helped implement the Permanent Workforce solution into the Nuclear and Energy sectors.

How long does a project take to implement?

The size of the project and a client’s long term goals generally determine the timescale for launch. I worked on a project in 2015 that took 14 weeks to implement in the Nuclear sector, yet another project only took 3 weeks to implement on the permanent side. However the swift implementation was possible because as it was an additional service to the contract recruitment solution which was already established. It really can vary quite a lot dependent upon the complexity of the client’s structure and service needs.

How does a Permanent Workforce Managed Solution help identify, attract and retain the candidate?

With many of the solutions I have implemented, it has involved looking at a recruitment platform coupled with the client’s website and external sources (Social Media & Job Board/Recruitment Marketplaces) to bridge the gap between the systems, thereby giving the candidates a seamless link (portal) into the recruitment process. It not only makes the process faster but it acts as a great brand tool which is vital in attracting those long term members of staff. An important part in any Permanent Workforce Managed Solution is understanding the culture of the company and their expectations of candidates and the on-going client/candidate interaction. This is all mapped out during the initial scoping process, during this phase we ensure that the client’s voice and required market presence is truly captured.

Benchmarking is a tool I’ve used in other solutions too to help attract and retain the right candidates for the role. The fact is that you could be competing with other companies to attract the best talent and so you must have an accurate & realistic job description, coupled with the appropriate salary and benefits to help you do this. Consistent communication with the candidate from the start is vital too, and the processes and systems I’ve implemented help standardise this, whilst making a flexible and dynamic environment designed to keep the candidate, as well as the supply chain, engaged.

Can you give us an example of a Permanent Workforce Managed Solution you have been involved with?

Example:

Scope and solution – I have worked with a Nuclear client to implement a long-term solution for their perm staffing. The client had received poor service from a previous provider and they were weary of not getting what they were promised. They wanted a system that was flexible, which could process a perm hire over to a contractor if the individual identified more suited that type of engagement. They used 5 agencies on a variety of different terms and conditions, needed local support at 2 locations, 70 miles apart. I spent 2 days with a VMS technology provider to fully map out the project with the client’s project team. The voice of the customer was transcribed into the automated Permanent recruitment technology platform, capturing the standard welcome, update and offer message templates. The platform linked with the client’s website by the seamless plug in of the client’s Careers pages. The team and I developed the client’s Permanent terms & conditions, and then targeted those suppliers to gain consistency.

Delivery – The client launched on target with a live candidate portal, replacing their old careers page. I helped them to develop both supplier and internal staff guides to aid the users of the system. All roles could be reported on through the centralised system.

What evidence have you seen of a Permanent Workforce Managed Solution delivering results?

Some of the results I have seen after implementing a Permanent Workforce Managed Solution are…

Reduced significantly the disruption to the effective running of the client’s operations
Benchmarking allowed for new positions to be filled at or below the initial budgeted rates
Regular Supplier/Hiring Manager sessions conducted to help the recruiters understand the precise needs of the manager, and thereby identify suitable candidates quickly
Dedicated low cost live talent pool developed and maintained for the client

Contact us

If you would like to find out more about a workforce solution could benefit your business, contact us today on 01925 907008 or email enquiry@operamms.com

Testimonials

I have worked with Simon as a supplier for nearly 20 years. During this time, I have always found that the solutions are very effective for suppliers. He instils the right balance for both the client and supplier, where the services are fair, open and responsive. There is no doubt that the client and the supply relationships are their focus. These are services we are happy to support wherever we can.

MD Recruitment Company

November 2016

I have worked with Simon Woodhouse for over 10 years and during this time I have received first class service as a recruiter. The flow of information has always kept us in touch with requirements.

The solution (both the technology & the team assembled) were intuitive and responsive to our needs. The job descriptions have been detailed and meaningful. It is apparent that Simon has an excellent knowledge of market trends and client/candidate expectations. So as a recruiter I have found that this information has been invaluable in sourcing the right people for the end client. It has been evident that Simon forms first class relationships with both the supplying recruitment agencies and the end client.

I would recommend Simon to any potential client or recruitment company.

Recruitment Manager

November 2016

When presented with a challenge to support our Permanent Recruitment challenge, Simon responded with a very cost effective, and comprehensive solution, that we relied heavily upon during a major restructuring exercise. So much so, that once the initial phase came to an end we retained the service. The support provided to the HR teams and the hiring managers was second to none, and it became an integral part of our operations.

HR Manager

September 2016

We had an opportunity to restructure our approach in regards to how we utilised contract labour and recruitment. The burden to the company had become significant, and major change was required. The experience Simon bought to the Change Management project was a key component behind its success. The level of buy-in to the program from within our organisation, and down into the supply chain was a credit to Simon and his team.

SCM Manager

October 2016

I have known Simon for 20 years and in that time Simon has been my colleague, my manager and my mentor. Simon is a very kind and thoughtful person, but will ensure the job is done to the best of his and his team’s ability. His management style is one of a consultative approach and leadership, allowing the team to be part of the bigger picture and ownership of the project in hand, but being there for support and guidance when required. He has a very comprehensive understanding of Procurement and the Managed Service Process, which has allowed him to manage some very successful implementations and on-going business. A great asset to any organisation.